DELIVERY PROCEDURES

*For complete delivery & return policy, please see full Rental Agreement*

DISNEY RESORTS
Disney requires that you meet our Stroller Techs to accept delivery and return of your stroller(s). When you reserve your stroller, you choose your delivery time that our Stroller Tech will meet you. To alleviate standing time, our Stroller Tech will contact you via the phone number given with the reservation to confirm you’re ready for your delivery! 

NON-DISNEY HOTELS
Your stroller(s) will be delivered to the bell/luggage desk of your hotel by the time that you request when your reserve your stroller(s). ​

VACATION HOMES
Your stroller(s) will be delivered to your front door at the time that you request when you reserve. We prefer that this is a time that you or someone in your family is available to accept the delivery. We can leave the stroller at the front door if no one is home, but we cannot guarantee the safety of the stroller and once the stroller is delivered it is considered in your possession and responsibility. 

 

RETURN PROCEDURES

DISNEY RESORTS:
We pickup at the time you select when you make your reservation! Disney requires you be present to meet our Stroller Tech for return of your stroller. Our stroller tech will meet you either at the front valet circle, or even at the closest parking lot to your building!
 
NON-DISNEY HOTELS:
We pickup at the time you select when you make your reservation! Simply leave your stroller with the front desk or bell services at or before the time you’ve selected!
 
VACATION HOMES:
We pickup at the time you select when you make your reservation! We prefer that this is a time that you or someone in your family is available to accept the delivery. It is at your discretion if you want to leave the stroller at the front door for our Stroller Tech to pickup, however the stroller is considered in your position and responsibility until Main Street Strollers retrieves the stroller.



PAYMENT METHOD

All major credit/debit cards are accepted. Payments are to be made at time of reservation through the website. Without payment, the reservation is not inputted into our system and we cannot guarantee the availability of your stroller order.


CANCELLATIONS

Cancellations by Renter are to be made 48hrs in advance of delivery date in order to avoid a cancellation fee of $35 for single stroller, $45 for double stroller, and $50 for Stroller Wagon. If you need to cancel for any reason, please reach out to us so we can handle your situation on a case-by-case review.