frequently asked questions
Yes! Our Keenz Stroller Wagons are permitted to be used in the Walt Disney World Resort & Parks, as well as Sea World Orlando & Universal Orlando! The parks require that you push the strollers only, no pulling of the stroller wagon is permitted.
Glad you asked! Simply select the stroller that fits your needs, fill out your vacation details, and RELAX! You’re on vacation! We will handle the rest – free delivery will have your stroller meeting you at your hotel or vacation home at your selected time, and one of our friendly Main Street Stroller Techs will show you all the tricks to your stroller!
- Disney World strollers can only be used in the parks, meaning no stroller to and from the hotels, parking lots, on the monorails, etc.
- Disney World strollers are hard plastic strollers with no recline, meaning uncomfortable and fussy kids – and no napping at the parks.
- Disney World strollers have no storage, rain covers, or snack trays!
- Disney World strollers cannot be taken off property to non-Disney resort hotels or any other vacation plans you have outside of Disney.
Instagram!
- Follow us @MainStreetStrollers
- Post a picture of you and your stroller in-action!
- Add #MainStreetStrollin to your caption
- tag @MainStreetStrollers
- Get your $5 Refunded back to your account within 2-5 business days!
*For complete delivery policy, please see full Rental Agreement*
DISNEY HOTELS
Disney requires that you meet our Stroller Techs to accept delivery and return of your stroller(s). When you reserve your stroller, you choose your delivery time that our Stroller Tech will meet you. To alleviate standing time, our Stroller Tech will contact you via the phone number given with the reservation to confirm you’re ready for your delivery!
NON-DISNEY HOTELS
Your stroller(s) will be delivered to the bell/luggage desk of your hotel by the time that you request when your reserve your stroller(s).
VACATION HOMES
Your stroller(s) will be delivered to your front door at the time that you request when you reserve. We prefer that this is a time that you or someone in your family is available to accept the delivery. We can leave the stroller at the front door if no one is home, but we cannot guarantee the safety of the stroller and once the stroller is delivered it is considered in your possession and responsibility.
Disney Resorts & Vacation Homes:
At the time you request on your reservation!
Non-Disney Resorts:
At or before the time that you request on your reservation!
We has a large free delivery radius! In general, we have a 15 mile radius from Walt Disney World, which includes Universal, Sea World, and all International Drive hotels and attractions.
If you have any questions or would like to check if your hotel or vacation home is within our free delivery radius, chat with us below or call us at 407.479.6640
Deliveries or returns outside of our free delivery radius incur a $25 one-time charge per order.
Yes! You can call or text us 24hrs before your return date to ask for an extended rental! Please note that we cannot guarantee availability to extend the requested period, but will do our best to accommodate all requests! Any additional days incurred will be charged to your card on file with your approval.
Although unlikely, if you experience any issues with your stroller simply call the number on your stroller tag for assistance. If it cannot be resolved quickly over the phone, we will send out a replacement stroller to your location – meeting you as close as the Guest Drop Off areas of the parks if needed.
Yes, we offer an Insurance Waiver for the price of $15 for the duration of your rental period.
Full details of the insurance waiver can be found in the Rental Agreement.
Insurance Waiver Terms
There is an offer of insurance to every Renter. This insurance covers theft, destruction or accidental damage. Before the conclusion of this Agreement and any time before receiving the rental item(s), the Renter has freewill on whether or not to purchase the insurance. After the acquisition of the rental item(s), such freewill will no longer be available. Without the purchase of the insurance waiver, the Renter is not covered in the event of theft, destruction or accidental damage. In addition, in the event of fraud by nature of misrepresentation, the insurance waiver becomes invalid.
The insurance waiver covers only for items rented from Main Street. Any personal item of the Renter is not covered by this waiver. The waiver is not transferable. At the designated return time listed in the reservation, the insurance waiver becomes void.
An insurance waiver purchased by the Renter will be rendered void if:
Loss of individual parts of stroller, including but not limited to shoulder pads, lap restraints, shoulder straps, etc.
Of course we do! And we include them with the price of your rental! No nickle-and-diming you for the essentials!
Our single and double strollers include snack trays with your reservation. No paying extra for the things that make your vacation easier.
Yes. Each stroller will include a rain cover to utilize in the inevitable chance of Florida rain. We recommend using them when parking a stroller for a ride or going into a show, as rain comes and goes without warning.
Cleanest in the biz!
Our 3-step cleaning process makes sure that your stroller(s) are in tip-top shape!
When returned out strollers go through an extensive process to be cleaned, sanitized, and detailed:
- Returned strollers go through a deep cleaning.
- We utilize powerful pressure steam cleaning for 100% chemical-free sanitization from germs, viruses, and bacteria. This sanitization goes over every piece of the stroller, fabric, handles, etc.
- Finally, a thorough detailing process has our strollers looking brand-new and ready for your vacation!
Our strollers have individually weight and height restrictions. Please refer to each strollers’ description for info.
It should be noted that any damage caused by misuse of the strollers, including not abiding by weight or height restrictions, can result in full repayment of the strollers replacement value to Main Street.
Your stroller will have a family name tag on the back that will help you identify your stroller in the crowd. Simply fill out your family name when making your reservation.
A single bottle of water in the parks costs $3.50!
We offer your family the convenience of a 25 count case of water for $10.00 delivered with your stroller(s) directly to your hotel or vacation home.
Yes! We offer a 10% discount off your entire order as our way to say “Thank You” for you & your families service!
A family member in the renter’s party must have an active-duty U.S. Military ID. Please use Discount Code: “StarsAndStripes”