frequently asked questions

Are Stroller Wagons permitted in the parks?

Yes! Our Keenz Stroller Wagons are permitted to be used in the Walt Disney World Resort & Parks, as well as Sea World Orlando & Universal Orlando! The parks require that you push the strollers only, no pulling of the stroller wagon is permitted.

How does renting a stroller work exactly?

Glad you asked! Simply select the stroller that fits your needs, fill out your vacation details, and RELAX! You’re on vacation! We will handle the rest – free delivery will have your stroller meeting you at your hotel or vacation home at your selected time, and one of our friendly Main Street technicians will show you all the tricks to your stroller!

Why not just rent a stroller from Disney?
  1. Disney World strollers can only be used in the parks, meaning no stroller to and from the hotels, parking lots, on the monorails, etc.
  2. Disney World strollers are hard plastic strollers with no recline, meaning uncomfortable and fussy kids – and no napping at the parks.
  3. Disney World strollers cannot be taken off property to non-Disney resort hotels or any other vacation plans you have outside of Disney.
How do I get $5 back?

Instagram!

  1. Follow us @MainStreetStrollers
  2. Post a picture of you and your stroller in-action!
  3. Add #MainStreetStrollin to your caption
  4. tag @MainStreetStrollers
  5. Get your $5 Refunded back to your account within 2-5 business days!
How does the delivery process work?

*For complete delivery policy, please see full Rental Agreement*

DISNEY HOTELS
In-person delivery will be required at the valet circle. Deliveries will be made between the hours of 6:00am and 6:00pm. Within a 30-minute window of the requested time at reservation, Main Street will meet the Renter to deliver rented item(s). To alleviate standing time, our delivery agent will contact the Renter via the phone number given with the reservation to arrange the exact arrival time. ​

NON-DISNEY HOTELS
The rented item(s) will be delivered to the bell/luggage desk of your hotel by 9:00am on the requested date of delivery. If the Renter is unable to locate the rental item(s), it is the responsibility of the Renter to contact Main Street within 6 hours of the agreed delivery date and time via a phone call or email. ​

VACATION HOMES
The rented item(s) will be delivered to the front door of vacation home by 9:00am on the requested date of delivery. If the Vacation Home does not offer a safe location to drop off the rented item(s) at the front door, the Renter must notify Main Street 48hrs in advance and schedule a time to meet for an in-person drop off. If the Renter is unable to locate or take delivery of the rental item(s), it is the responsibility of the Renter to contact Main Street within 6 hours of the agreed delivery date and time via a phone call or email.

What time is the stroller dropped off?

Disney Resorts:
– Scheduled time of your choice between 6am-6pm on the date of your arrival. This time should be requested when you make your reservation.

Non-Disney Resorts and Vacation Homes:
– By 9:00 AM on the date of your arrival.

What time is the stroller picked up?
Disney Resorts:
– Scheduled pickup between 6am-12pm on the date of your departure. This time should be requested when making your reservation.
 
Non Disney Resorts and Vacation Homes:
– The rented item(s) must be ready for pick up at the bell/luggage desk or front door of vacation home by 12:00pm on the date of check-out/departure. For Vacation Homes – if they cannot be safely left at the front door, a time must be scheduled before 12:00 PM to return equipment in person.
Where does Main Street deliver?

Main Street currently has a large Free Delivery area. All hotels that are included in this delivery area are included in the drop down menu at time of reservation.

If you do not see your hotel on the list, please send us a request! As we are ever-growing we are interested in taking new requests for delivery locations! Simple send us a quick chat or email to see if we can accomodate your hotel or vacation home.

What is your Cancellation Policy?
We get it, traveling with kids can change plans in an instant.
 
Cancellations can be made 48hrs in advance of delivery date in order to avoid a cancellation fee of $35 for single stroller, $45 for double stroller, and $50 for Stroller Wagon.
 
If you need to cancel for any reason, please reach out to us so we can handle your situation on a case-by-case review.
Can I extend my rental?

Yes! You may submit a request to extend the rental period up to 24hrs before the return time. Please note that we cannot guatantee availability to extend the period, but will do our best to accomodate all requests!

What if I have a problem with a stroller?

Although unlikely, if you experience any issues with your stroller simply call the number on your stroller tag for assistance. If it cannot be resolved quickly over the phone, we will send out a replacement stroller to your location – meeting you in the parks if need be.

Does Main Street offer stroller insurance? What does it cover?

Yes, we offer an Insurance Waiver for the price of $15 for the duration of your rental period.

Full details of the insurance waiver can be found in the Rental Agreement.

Insurance Waiver Terms

There is an offer of insurance to every Renter. This insurance covers theft, destruction or accidental damage. Before the conclusion of this Agreement and any time before receiving the rental item(s), the Renter has freewill on whether or not to purchase the insurance. After the acquisition of the rental item(s), such freewill will no longer be available. Without the purchase of the insurance waiver, the Renter is not covered in the event of theft, destruction or accidental damage. In addition, in the event of fraud by nature of misrepresentation, the insurance waiver becomes invalid.

The insurance waiver covers only for items rented from Main Street. Any personal item of the Renter is not covered by this waiver. The waiver is not transferable. At the designated return time listed in the reservation, the insurance waiver becomes void.

An insurance waiver purchased by the Renter will be rendered void if:

the Renter does not return the rental item to the proper location or leaves it in the guest room
the Renter does not return the rental item by the designated time
the Renter abandons rental items during the rental agreement period
the Renter disassembles or removes any part from the rental items that should not be removed
the Renter uses the rental item for anything outside its intended purpose
the Renter fails to relate changes to the agreed-upon delivery or pickup locations
the Renter fails to, upon discovery of a stolen item, inform Main Street promptly.
the Renter fails to file a report of lost/stolen item with the theme park or resort where the theft happened within 2 hours of the discovery of the item being stolen.
 
Insurance DOES NOT cover the following cases:
Rental item(s) are abandoned, left behind or forgotten at any locations.
Rental item(s) are discarded, left behind or forgotten in any forms of transportation.
Damage or destruction done to the property of others.
Damage, destruction or discoloration of stroller fabric from chemicals used by the Renter
Pen or marker stains on the interior of the stroller

Loss of individual parts of stroller, including but not limited to shoulder pads, lap restraints, shoulder straps, etc.

Does Main Street offer cup holders?

Of course we do! And we include them with the price of your rental! No nickle-and-diming you for the essentials!

Does Main Street offer snack trays?

Our single and double strollers include snack trays with your reservation. No paying extra for the things that make your vacation easier.

Does Main Street offer rain covers?

Yes. Each stroller will include a rain cover to utilize in the inevitable chance of Florida rain. We recommend using them when parking a stroller for a ride or going into a show, as rain comes and goes without warning.

Are your strollers clean?

Cleanest in the biz!

Our 3-step cleaning process makes sure that your stroller(s) are in tip-top shape, cleaned, detailed, and sanitized!

First returned strollers go through a deep cleaning, then we utilize powerful pressure steam cleaning for 100{a6dee5dc62ce203943ea1977897f4ae0eac9726bb15606858edb53afc07f8ba5} checmical free sanitization from germs, viruses, bacteria, and a finally a thorough detailing process that has our strollers like-brand-new for your vacation!

Are there any age, weight, or height restrictions?

Our strollers have individually weight and height restrictions. Please refer to each strollers’ description for info.

It should be noted that any damage caused by misuse of the strollers, including not abiding by weight or height restrictions, can result in full repayment of the strollers replacement value to Main Street.

How will I tell my stroller apart from the crowd?

Your stroller will have a family name tag on the back that will help you identify your stroller in the crowd. Simply fill out your family name when making your reservation.

Why purchase a case of bottled water from Main Street?

A single bottle of water in the parks costs $4.50!

We offer your family the convenience of a 25 count case of water for $10.00 delivered with your stroller(s) directly to your hotel or vacation home.

Do you offer a Military Discount?

Yes! We offer a 10% discount off your entire order as our way to say “Thank You” for you & your families service!

Please use Discount Code: “StarsAndStripes”